Each web site is
audited
against
Documented
practices from:
- Professional & academic
research
- Professional standards bodies
- Case studies
Organized
in our hierarchical framework of:
- Practice Categories
- Practices
- Attributes
Core
practice categories
covered:
- Home Page Practices
- Navigation / Orientation
Practices
- Presentation Practices (incl. basic accessibility)
- Link Practices
- Design Practices
If applicable:
- Site Search Practices
- Forms Practices
Additional
practice categories are available for functional areas: Customer Support, Account Management,
Transaction, and Marketing.
WatchIT
Multimedia Program
Note: This linkk
currently works only with IE and Windows Media Player
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Results and
recommendations are provided in a:
- Document containing the audit
details.
- Powerpoint summary with
example screen shots
- Two
hour telephone conference to review results and answer questions
(If the on-site
presentation option is
not selected)
This
package includes:
- Detailed audit criteria and
conformance results
- Summaries of conformance
& deviations
- Specific examples (screen
shots) of deviations
- Specific examples (screen
shots) of best practices
- Recommendations
Optional On-Site
Presentation & Workshop
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The workshop combines
education with participant
exercises that generate actionable results and real outputs. The
take-aways from the day include:
- Review of audit analysis and key results
- Prioritized options for change
- Required enterprise web site policies and
processes
- Initiation or refinement of standards document
for web site practices
- Documentation of next steps
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